Backbase

About

Backbase is a banking software company whose AI-native Banking OS connects customers, employees and AI agents across digital channels, the front office and operations. The platform combines Digital Banking, which covers online and mobile banking, customer onboarding and employee workspaces, with Agentic Banking, which carries customer requests through to resolution. Backbase states that Agentic Banking integrates with any existing installation, whether built on Backbase or not. Its segments include retail, small business, commercial and private banking and wealth management, and customer results published on its website include Techcombank, WSECU and TPBank. The company reports more than 2,000 employees and 16 offices across five continents, with headquarters listed in Amsterdam and Atlanta.